Privacy Policy

Perfect Party Events (UAE) is committed to protecting the privacy and security of visitors and clients. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we may share it with, and the rights you have in relation to your personal information. By engaging our services, using our website, or communicating with us, you agree to the practices described in this policy.

1. Who we are

Data Controller: Perfect Party Events (UAE). Our registered office and operational address are in Abu Dhabi, UAE. For questions about this policy or to exercise your privacy rights, see the Contact section below.

2. Information we collect

2.1 Information you give us

We collect information you provide directly when you contact us, request a quote, book services, sign up for newsletters, or interact with our customer support. This may include:

• Full name, company name (if applicable), and job title.
• Contact details: email address, telephone/mobile number, postal address.
• Event details: dates, venue, guest numbers, catering and vendor preferences, special requests and logistics.
• Billing and payment information: billing address and payment method details (we may collect limited card or bank details to process payments through our secure payment providers — we do not store full card numbers on our systems).
• Communication content: messages exchanged by email, phone, or messaging apps, including photographs, attachments, or event planning documents you share.

2.2 Information we collect automatically

When you visit our website or use our online tools, we may automatically collect certain technical and usage information, such as:

• IP address, browser type and version, operating system, device type and screen resolution.
• Pages visited, time spent on pages, click behavior, referral URLs and navigation paths.
• Cookies and similar technologies (see the Cookies section below).

2.3 Information from third parties

We may receive information about you from third parties, such as event venues, vendors, partners, social media platforms (if you connect via social login), or publicly available sources. We will combine this information with data we already hold.

3. How we use your information

We use your personal data for the following purposes:

• To provide, manage, and fulfill event planning, coordination, and related services.
• To process payments, invoices, contracts and refunds.
• To communicate with you about bookings, quotes, changes, confirmations and customer support.
• To send service-related notices and, where you have opted in, marketing communications such as promotions, newsletters, and event updates.
• To improve and personalise our website, services and customer experience, including analytics and service development.
• To prevent and detect fraud or abuse and to protect our legal rights and property.
• To comply with legal or regulatory obligations.

4. Legal basis for processing

When required by applicable law, we will identify the lawful basis for processing your personal data. Typical legal bases we rely on include:

• Performance of a contract: where processing is necessary to perform the contract for event planning or related services.
• Legitimate interests: where we have a business interest (for example, fraud prevention, service improvement, direct communications) that does not override your fundamental rights.
• Consent: where you have given clear consent (for example, for marketing communications).
• Legal obligation: where processing is necessary to comply with a legal requirement.

5. Cookies and similar technologies

We and our service providers use cookies, web beacons and similar technologies to operate and secure our website, remember your settings, analyze site usage, and deliver tailored content. You can manage or disable cookies through your browser settings, but disabling cookies may affect site functionality.

6. Sharing and disclosure of information

We may share your personal data with:

• Vendors and service providers who support event delivery (venues, caterers, decorators, AV companies, transportation providers), payment processors, cloud hosting providers, and IT support.
• Professional advisors and auditors where necessary to run our business or comply with legal obligations.
• Legal or regulatory authorities if required by law, or to protect our rights, safety, or property.
• Other third parties with your consent or at your direction.

We require third parties who process personal data on our behalf to implement appropriate security measures and to process the data only for specified purposes.

7. International transfers

Although Perfect Party Events operates in the UAE, we may transfer and store information on servers located in other countries (for example, cloud providers with data centres outside the UAE). Where data is transferred outside the UAE, we will take steps to ensure appropriate safeguards are in place and that such transfers comply with applicable data protection laws.

8. Data security

We implement reasonable administrative, technical and physical safeguards to protect personal information against loss, theft and unauthorized access, disclosure, alteration or destruction. While we strive to protect your data, no transmission over the internet or electronic storage is completely secure — absolute security cannot be guaranteed.

9. Data retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the lawful basis for processing; where applicable, we will retain transactional data for tax and accounting purposes in accordance with UAE law.

10. Your rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion or restriction of processing of your personal data (subject to legal or contractual exceptions).
• Object to processing based on legitimate interests or direct marketing.
• Withdraw consent for processing where we rely on consent.
• Request a copy of your data in a machine-readable format (data portability), where applicable.

To exercise any of these rights, please contact us using the details below. We will respond in accordance with applicable law and may require verification of your identity before actioning requests.

11. Children

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have unknowingly collected information from a child under 16, please contact us so we can delete the data.

12. Third-party websites and social media

Our website or communications may contain links to third-party sites, plug-ins or social media. This policy does not apply to external websites; we are not responsible for the privacy practices of sites we do not control. We recommend you read the privacy policies of any third party you visit.

13. Marketing communications

We may send you marketing emails or messages about our services, offers or events where you have consented to receive them or where permitted by law. You can opt out of marketing communications at any time by following the unsubscribe link in the message or by contacting us directly.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on our website and update the effective date below. Continued use of our services after such changes constitutes acceptance of the revised policy.

15. Complaints and supervisory authority

If you have a concern about how we handle your personal data, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the relevant data protection or regulatory authority in the UAE.

Effective date: October 18, 2025.

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. If you require legal certainty or help tailoring policy language to specific regulatory obligations (for example in relation to DIFC, ADGM or cross-border transfers), consider consulting a qualified data protection or privacy lawyer in the UAE.